How to Appeal PR-96 Denial: Non-covered charges — patient responsibility
Non-covered charges have been assigned as the patient's financial responsibility. This guide explains what it means, why it happens, and exactly how to build a winning appeal.
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What Does PR-96 Mean?
Non-covered charges have been assigned as the patient's financial responsibility.
Commonly seen in:
Step-by-Step Appeal Guide for PR-96
- 1
Verify the patient's coverage status on the exact date of service via the payer portal
- 2
Obtain an Explanation of Benefits (EOB) showing the specific eligibility issue
- 3
Contact the employer/group plan administrator to confirm enrollment records
- 4
If the issue is COB-related, obtain a denial from the alleged primary payer
- 5
Resubmit with corrected eligibility information and supporting documentation
Counter-Arguments to Use in Your Appeal
These are the strongest arguments medical billing professionals use to overturn PR-96 denials.
Verify the specific plan exclusion that applies
Appeal the coverage determination if it appears incorrect
Do not collect until the appeal is resolved
If charges are truly non-covered, ensure proper patient notification was given in advance
Regulations and Guidelines to Cite
Citing specific regulations strengthens your appeal and demonstrates you know your rights.
Expert Tip for PR-96 Appeals
Always appeal before collecting. Patients often incorrectly pay bills when the denial was wrong. Your practice is also responsible for appealing on the patient's behalf.
Frequently Asked Questions
What is a PR-96 denial code?
Non-covered charges have been assigned as the patient's financial responsibility.
Can I appeal a PR-96 denial?
Yes. All insurance denials are appealable. Follow the step-by-step guide above and submit your appeal before the payer's deadline, typically 180 days from the denial date.
What documentation do I need to appeal PR-96?
For a PR-96 denial, you typically need: the original denial letter/EOB, clinical documentation supporting the service, any prior authorization records, and a cover letter citing the relevant regulations listed above. The specific documents depend on why the denial was issued.
How long does a PR-96 appeal take?
Most payers are required to process standard appeals within 30–60 days. Expedited appeals (for urgent care) must be decided within 72 hours. Under ERISA, group health plans must provide an appeal decision within 60 days for pre-service and 60 days for post-service claims.
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